Get in touch

We’re in Freemans Bay, but thanks to the magic of technology we can help you wherever you are in New Zealand. Contact us on 0800 21 22 33 and we’ll point you where you need to go. Our office hours are 8:30am to 5:00pm, Monday to Friday.

Squirrel Money Address
38 College Hill,
Freemans Bay, Auckland 1011
Postal Address
PO Box 911254
Victoria Street West
Auckland 1142

Send us a message

What should you do if something goes wrong?

If you have a problem, concern, or complaint about any part of our service, please tell us so we can try to fix the problem.

You can contact our internal disputes service by phoning 0800 21 22 33, sending an email to, or by writing to PO Box 911254, Victoria Street West, Auckland 1011.

If we can't agree on how to resolve the issue, you can contact FSCL. This service will cost you nothing, and will help us resolve any disagreements.
(call free) 0800 347257
PO Box 5967, Lambton Quay
Wellington 6145